U

Visitor

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1 Message

Fri, Sep 10, 2021 1:15 AM

5g But it’s extremely slow ??

My iPhone 12 is only getting 4mbps at most and it’s on 5g I feel as if this should a lot higher considering my work phone on Verizon has 150mbps on LTE.. 

Official Employee

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14 Messages

3 m ago

Hey there, I'm sorry to hear about the speed troubles, that does sound frustrating. We'd love to help, but we do not have access to XFINITY Mobile accounts via social media. We do have an awesome help site though. There is a bit more information about the availability of 5G here, https://comca.st/3A9UPDy.

 

Also, your speeds can differ by the plan you have. If you have the by-the-gig and have exceeded your data limit this can impact speeds as well. We have more details about this here, https://comca.st/3lfGZJJ.

 

If you continue to have trouble, we would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3EjTuwy


Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to resolve all your speed concerns. We're here 24/7 if you have any general XFINITY Mobile questions in the future.

 

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