Visitor
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1 Message
$300 rebate SCAM
We never received our rebate and my husband has spent over 3 hours on the phone with your useless customer service representatives. It has been confirmed multiple times that we are owed the $300 and that it has not yet been mailed, but nobody will do anything about it. It's been almost 6 months. We've been assured numerous times by customer service representatives that they will be emailing us and we have not received a single email. Either Xfinity mobile has most incompetent and lazy customer service representatives ever, or they are running a scam. My guess is the latter. I will be reporting Xfinity to the BBB and leaving similar reviews online. The amount of time we've wasted trying to deal with Xfinity is ridiculous. At the very least, be honest if you don't intend on paying your customers the money you owe them, instead of making them waste time jumping through hoops trying to get it. We will be canceling all of our Xfinity services next month and moving to Direct TV.
XfinityEmilyB
Official Employee
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641 Messages
9 m ago
Welcome to our community forum, @user_07e378! Thank you for taking the time out of your day to reach out to us about the missing gift card. I definitely want to make sure you're getting a gift card if it was promised to you! Please reach out to our Mobile team with one of the following methods and they'll be able to make a ticket to resolve this. They are trained to handle all issues with mobile service so I'm confident they'll be able to help you reach a resolution :).
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user_af3735
Visitor
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3 Messages
6 m ago
Same situation here. currently on the phone w xfinity. promised $200 for switching to xfinity from at&t. and additional $300 gift card. The sales person, Greg [Edited: "Personal Information"], promised these gift cards while I was moving my internet to a new address. I upgraded to gig internet and switched carriers for nothing. Using false sales tactics to get customers. Such a SCAM. And the customer service reps just give you the run around with no answers.
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user_cygnusx2
Visitor
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1 Message
5 m ago
Same here. I’ve been waiting since June 2021. It’s a shame dealing with a company that turns out to be a bunch [Edit: Inflammatory] with it’s customers. I’ve been a Comcast customer on and off for over 30yrs and this will absolutely be the last time.
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user_95c89d
Visitor
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2 Messages
5 m ago
Same here, I'm still waiting. I called, went to the Xfinity store, got a ticket, the problem was supposed to be solved in 4 to 5 days after my visit to the Xfinity store, but nothing happened. I called again, and was told I would be called back, still nothing.
At this point I'm thinking of calling my local TV station to have them to an expose on why folks are not getting their rebates. I am so aggravated over this.
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user_b53583
Visitor
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4 Messages
4 m ago
$300 Rebate Scam
I switched my internet, cable, and cellular service to Xfinity/Comcast at the end of last year and was told I would be receiving the rebate after 3 months of service..... still no rebate! I also asked about and was told that there was no service connection charge, meanwhile a month later I received a $100 fee on my 1st month bill (I'm a Veteran and wanted to pay it up front to prevent getting a $300 + bill at once). To be fair, customer service rep did give me a $50 credit once I called to inquire about the charge and explain what I was told. Back to the rebate, after not receiving it, I called and they didn't even have a record of my being due one so they had to start a claim and told me to call back in 7-14 business days, putting it on March 30th. On that day, they told me to call back on Apr 8th, and on today, Apr 12th, they told me it would take (another) 7-14 business days. I was also told that I can't leave and go back to Direct TV without buying out the contract I have with them. So I have to honor MY contract but they don't......got it.
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user_3b05ec
Visitor
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2 Messages
4 m ago
Same here! They have scammed me out of 3 Gift cards and refusing to send them. They are now saying there is nothing they will do and just said sorry our agents lied to you. I was told multiple times when I first got the lines and even two weeks ago that I would get them and now nothing but rudeness!
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MNtundraRET
Expert
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5.1K Messages
4 m ago
Old post being closed.
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