racheld95's profile

New Poster

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1 Message

Fri, Jan 1, 2021 11:00 AM

$250 Prepaid Visa Gift Card never received

Hello,

 

I joined xfinity moblie October 2019 during a pomotional period whereby if I got an iphone and transfered my phone number I would recieve a $250 prepaid visa giftcard. 

 

However as of today January 1st 2021, have not recieved it. I've had issues accessing my account and finally today was able to figure out what the issue was with customer service. This is what prompted me to check because it has been so long that it escaped my mind. 

 

I checked on the reward redemption website and it said it this:

10/23/19$250 Prepaid CardQ419 AppleReturned Items3/3/20

 

I never recieved it in my mailbox or at my door, so I'm not sure how it was returned if it never came.

 

Is there anyway I can have the card shipped to me again? 

Responses

New Poster

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1 Message

5 m ago

I upgraded my IPhone in Dec 2020 to the 12 Pro me and my spouse . We was told right after the activation we would receive both gift card. It is know 1/2321 and we have yet to see them I checked the online status and it looks like the wrong promotion is pending for $25 BYOD anyone going through anything similar?
DaveO3

Problem Solver

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303 Messages

5 m ago

My guess - It was not the reward card that was returned, it sounds like it was the item/phone that was returned to Xfinity Mobile? Therefore it did not meet the 90 day eligibility requirement. 

Visitor

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3 Messages

1 m ago

Hello,

We are a long time Comcast/Xfinity customer and transferred 5 lines to Xfinity Mobile on November 30th. When placing the order we were told we would receive $250 off each iPhone AND a $200 gift card for each current line ported. I checked the Rewards Center and showed no rewards. We called customer service and they also said no rewards. I have to admit I getting a little frustrated. Does anyone have any advice? 

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