disintegration999's profile

Visitor

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3 Messages

Wed, Oct 19, 2022 10:04 PM

2 lines unlimited for 30 each = $80?

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

Accepted Solution

Contributor

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14 Messages

1 month ago

Nobody here can help you with a billing matter such as this but if you can't get any help on the phone your best bet is to probably stop into a retail store and have them look at your account. Also take note that the $30 a line Unlimited account is not something automatic, I had to click a few buttons and "convert my account" to the "New XfinityMobile Experience" to have the correct billing kick in.

If you did all that and it still hasn't kicked in then you probably should head to a store so their billing expert can figure out what went wrong on your account.

Official Solution

XfinityChe

Official Employee

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6.7K Messages

1 month ago

Hello @disintegration999! Unfortunately, Xfinity Mobile support is very limited via our social platforms. In order to get assistance with this, you would need to speak with one of my peers in the Xfinity Mobile Department. You can reach them by calling or texting 1 (888) 936-4968 or chatting with an agent: https://www.xfinity.com/xfinityassistant/?channel=xMobile. I'm sorry for the inconvenience this may cause. 

(edited)

Contributor

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286 Messages

1 month ago

They cannot fix ours either, so they gave me a credit.  I'm worried that I'll have to call in every month to get that credit now since their system is so broken.

XfinityChe

Official Employee

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6.7K Messages

12 days ago

Hello, I hope all is well since we last spoke. I wanted to reach out because I noticed there was an autobill pay credit applied to the bill this month. Did you see that on your end as well? 

Visitor

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3 Messages

@XfinityChe​ No I did not receive that. I only received the mobile discount as usual. Still missing one of the $10 credits. Went on to chat and I guess they are closed.

Contributor

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23 Messages

11 days ago

I'm having the same issue.  Last month I had two lines on unlimited and two on by the gig.  The charge was $30 for each of the unlimited lines.  Now for this billing cycle, it is say the two unlimited lines will be $75.  I have noticed this happening randomly, but the next day the proper amount displays.  Now, it seems like it is staying at the wrong price.

Official Employee

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780 Messages

Hi there @not_too_shabby!  Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

 

Thank you!

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Contributor

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23 Messages

5 days ago

I had to spend 30 minutes yesterday with online chat to get a bill credit.  My bill went from $128 to $148 for no reason whatsoever.   If this happens again, I am switching carriers.   

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