"Mail server denies access"

I'm trying to access my @comcast.net email account to use it as a backup email for a couple of services that require one for 2FA. I had changed the username on the email before I'd ever used it and now I can't access the email, whenever I try to access it through connect.xfinity.com I get a "Mail server denies access" error. A quick search of these very forums shows that this is a known problem going back for years, so you'd think that if this bug wasn't fixed by now (which it certainly should have been), then at least customer service should have SOME knowledge of this issue and be able to fix it. So as a last resort I'm posting here hoping to get this fixed. It's ridiculous that so many people have trouble accessing the services they are paying for.

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Responses

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user_3576d0

Visitor

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1 Message

3 years ago

I'm having the same problem. Waiting for a callback from Comcast, but not optimistic based on the number of posts about this error.

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CCBrian1

Contributor

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367 Messages

Hello @user_3576d0! Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having issues with access to emails. We would love to investigate what is going on. You stated you were waiting for a call from us, can you let me know update? Have you spoken with our team?

I no longer work for Comcast.

3 years ago

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Oceper

New Poster

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3 Messages

2 years ago

What are the incoming and outgoing server names for xfinity email? I can still access my email using xfinity.com but lost the server names when I did an upgrade on my iMac so can’t access email using the Apple email app.

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CCJodie

Problem Solver

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1.3K Messages

@Oceper Hi there, have you checked out this link yet? https://www.xfinity.com/support/articles/configuring-comcast-email-mac