U

Visitor

 • 

4 Messages

Mon, Aug 1, 2022 4:30 PM

IMAP - Messages not being deleted from Xfinity account

I use outlook.com to access/manage emails in my Xfinity account, using IMAP. I recently started getting notifications from Xfinity that my email account was at 100% capacity, which made me realize that messages I was deleting in Outlook were not being deleted from Xfinity. My understanding is that IMAP should keep the accounts in sync, but that is not happening. I have confirmed that on the Outlook side, I have the correct settings selected to enable syncing. 

How do I ensure that messages are being deleted from my Xfinity account?

Official Employee

 • 

664 Messages

2 m ago

Hi there, thank you for posting on our Xfinity Forums. I understand how important it is to have your email working properly, especially when it comes to deleting emails. Thank you for checking to ensure it was set up correctly. Have you attempted to log into the Connect website and deleted an email, if so, do you see if it was deleted on the Outlook side?

Visitor

 • 

4 Messages

@XfinityValerie​ Yes, emails that I delete directly in XfinityConnect are also deleted from the outlook.com inbox.

Official Employee

 • 

664 Messages

2 m ago

Thank you for confirming that information! When checking the settings information, were you able to remove the Xfinity account and re-add it on Outlook? 

Visitor

 • 

4 Messages

@XfinityValerie​ Well, after deleting my Xfinity account and not seeing an option to re-add it, I found this:

Microsoft removed the ability to connect any other accounts to Outlook.com on May 10, 2021, but accounts connected before May 10, 2021, will continue to sync. 

Guess that solves the problem, but would have been nice to know before deleting from Outlook.

If I have to use Xfinity Connect, would be nice to add some inbox management tools to quickly select and bulk delete emails based on different criteria

Official Employee

 • 

247 Messages

We have made some great changes to our Xfinity Connect webmail. Here is a link to learn more about the awesome new layout and features. https://comca.st/3QiuHhr;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

That url doesn't work

XfinityAbbie

Official Employee

 • 

1.1K Messages

I am sorry that link didn't work, here is the new link. Can you access that one?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here