stcynthia's profile

Regular Visitor

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3 Messages

Sun, Apr 3, 2022 11:05 AM

CA certificate not valid when trying to sign into secure wifi hotspot

Help!  Keep getting an Error - CA certificate not valid when trying to sign into Xfinity secure wifi hotspot with Samsung Note 9.

Official Employee

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845 Messages

4 m ago

@stcynthia Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. Have you tried accessing it on a different device? 

Regular Visitor

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3 Messages

4 m ago

Yes, I have tried to connect to it with a different device.  I have an old LG ph that isn't actually hooked up to any cell service, but I can connect to the Xfinity hotspot using my Xfinity username and password.

Just doesn't work with my Note 9.

Official Employee

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342 Messages

@stcynthia, interesting! what happens if you turn off your phone data and are just connected via WIFI? Are you able to connect to the hotspot? What hotspot are you using? 

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