Xfinity Mobile

When I was younger I had Xfinity for my cable and WiFi and I loved it.
I have had it for over 3 years now. I have it for WiFi and mobile and it has been thee worst experience.
I started out having just the Wi-Fi and it has been up and down because the Wi-Fi doesn't work well at all. I live in an apartment and it doesn't even go throughout my apartment. Then I transferred my iPhone 13 Pro Max phone number over to them.
my mobile service was going great. I did notice a jump in the price, but I know that tends to happen at times so I left it as it was.
I can't remember why I ended up contacting customer support about six months ago or more. But when I did, I found out I had been paying for two lines for over a year. After going back-and-forth and proving, I only had one I was told I would be refunded. In the beginning, I was told it would be put back on original payment. So I waited for a month and there was no sign of it. I contacted them again and was told when I spoke to them about it the first time that they were crediting my account. Which that was not the case. So I waited another month with no sign of it. I contacted them again. After talking to a very rude customer service agent that took me in circles. I finally reached a manager. I was told by the manager it would be credited to my account. I waited a couple weeks still no sign of it. I finally contacted corporate. They got back with me a week later. Then over $400 was credited to my account.
I had added insurance to my account to protect the phone I had. I ended up breaking my phone a month or so later. In wouldn't cover it and Xfinity wouldn't let me get an upgrade. So I chose to switch providers. I received a brand new phone but I wanted to take my number. Mind you I had the number when I went to Xfinity.
After receiving my new phone, I tried to transfer my number. The only way I could do it was by receiving a text to the phone that I can't unlock.
It has been almost two weeks now and I still haven't been able to transfer my number. I have spoken to 5 customer service agents and been to the Xfinity store twice. No one will give me a code to transfer my phone number.
I don't have a car and I had to get a ride to the store the first time. After proving my identity, I was given a account number and a pin code to give to the other phone company. I had to go to work so I took the information and called the company from my job. after being on the phone for almost an hour, the conclusion was I was given the wrong account number and pin code. I was able to access the account number online, but still didn't have the right code.
All of this is affecting my job also. I have to use my phone to login to my account for extra security. This is all based off of my number.
I went to the store again today. I was happy just knowing I would get the right code. After proving my identity again, I was told they could not even get into my account. Their system was messed up and they couldn't get into it. So after taking an uber there, I still don't have a phone code.
This has been a mess for almost 3 weeks now. I am beyond frustrated. I will NOT EVER recommend Xfinity to anyone. This company is the WORST!😤😡