Visitor
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2 Messages
Three lost devices
Xfinity and FedEx has lost my three devices I ordered on January 2nd have not received them at all Xfinity is making it to be my fault that I have not received my devices or that I'm lying that I have received my devices but it has been sitting in the same place since January 3rd I have not received anything I have asked them multiple times to cancel this order and refund me my money because I'm tired of waiting and I'm done for it they wanted to make it seem like it's my fault I haven't even got mobile services with them and I'm done and I'm over it at this point I don't even want services with them all I want is my money back
EG
Expert
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115.3K Messages
10 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.8K Messages
9 hours ago
Hello user_ewvjnw! I'm sorry to read of the experience you have been dealing with for the missing devices. I'm also sorry that our agents have made you feel like you are the one to blame in this situation. Shipping issues are not unheard of, and we can see based on the tracking details the status of the shipments. I know how frustrating it can be dealing with an issue like that, but my team can help out. Please send us your name and service address via direct message, and we will help with having the shipment investigated and account corrected.
@EG Thank you for moving this post to the support area for out help!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Press Enter to send it
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