Visitor
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1 Message
Mobile Care Issue
Im have your service and have had them for awhile now but what im going through to get a relacement phone is absolutely a horrifying nightmare . I've spoken to 10 people Xfinity and 10 from Assurant no one can seem to help just pointing finger. i pay my bill on time both of them if this issue it not resovled im i be forced to cancel all services . This unacceptable and honestly any fees for replacement phone should be waived and account should recive some type of credit , I've been on the phone for over 10 hour talking to people about this issue and in-store for another 2 1\2 hour.
I have a ticket # [Edited: "Personal Information"]
XfinityEva
Official Employee
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1.8K Messages
19 hours ago
I am so sorry to hear that this has been your experience recently. Are you still experiencing issues with your return? I would love to help if you are still having a difficult time. To do so, please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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