Visitor
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1 Message
Loyal customer
I’ve been with Xfinity for over 3 years, few months my husband and I went in to get internet added to our new house since we just moved to the north side. After a very complicated experience we got it done.
just went in today to exchange my phone. Was told I had a $500 credit for it or higher I thought great! Went through colors and which phone I wanted. Everything was going super smooth and I was starting to get excited for an upgrade.
then to be told after all these years. You have to pay in full, and we can’t tell you why. We instantly got up and left. What the heck is the point of being a loyal customer?
gotta find a new place that treats their loyal customers with care and passion. Xfinity doesn’t care!
XfinityEricB
Official Employee
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2.3K Messages
16 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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