user_9qy4pr's profile

Visitor

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1 Message

Saturday, April 25th, 2026 10:32 AM

Giftcard never recived

I was offered a $500 giftcard and never got it when I upgraded .y service and added wireless service where is my giftcard?  I'm calling g the bbv

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Official Employee

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4.8K Messages

2 days ago

Hi! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. We can absolutely further look into this gift card concern for you. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Expert

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117.6K Messages

2 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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