U

Visitor

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3 Messages

Tuesday, June 3rd, 2025 5:48 PM

About Virtual Prepaid Mastercard

Hi I got this email saying I got a Virtual Prepaid Mastercard and I’m not sure if it’s real or scam it looks real but it doesn’t let me use it 

Official Employee

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110 Messages

3 days ago

Hello @user_43m33n, Thanks for taking the time out of your day to leave a post. I hope your week is off to a great start. Do you remember signing up for a promotion that included a Prepaid card? If so, 90 days from the activation date and the account being in good standing, a prepaid card would be sent out via email.  To look up the status, you can go to Track the status of your incentive here.

Visitor

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3 Messages

@XfinityMarshante​ Hello yes I did have a promotion that mentioned I would get 200$ but with Amazon gift card but once i opened the link I was able to add it to my Apple wallet but I’m not sure if it was legit? Thank you

Official Employee

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2.3K Messages

 

user_43m33n  We do have a few gift card options with some promotions right now. You can also double check here on our Incentive tracker, it will show if we sent you any extras like gift cards. 

 

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