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Friday, November 4th, 2022 10:00 PM

Using the Xfinity Communities Mobile App

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​The Xfinity Communities mobile app gives you control over your internet-connected devices when you’re on the go. Manage your thermostat and lights from anywhere, easily lock and unlock doors, receive notifications for leak detection and view upcoming property events from one easy to use app.​

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​App Tab Overview​

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​Available features and tabs vary depending on the property’s available smart devices, services and agreement. Residents will only have access to the devices and features in which the property is enrolled. To see if your community is participating, contact your property manager.​

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​Here's an overview of available features and tabs:​

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  • ​Home tab: ​​Control all your devices, lock and unlock your door and view leak alerts.​
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  • ​Around Me: ​​View common area cameras and community announcements posted by your property manager.​
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  • ​Feed tab: ​​View upcoming property events, community announcements and related news posted by your property manager.​
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  • ​Settings tab: ​​“Sign Out” of the app, view help and support articles and review the licensing and policy agreements.​
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    Image of overview of available features and tabs

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​Change the Temperature​

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  1. ​Sign into the Xfinity Communities mobile app.​
  2. ​ ​
  3. ​From the ​​Home ​​screen, locate the ​​Thermostat ​​tile.​
  4. ​ ​
  5. ​The thermostat tile displays: ​
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    • ​Ambient Temperature: ​​The current temperature of your home is displayed on the bottom of the tile.​
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    • ​Mode: ​​There are three modes (Off, Heat, Cool).​
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    • ​Thermostat Name: ​​The name of your thermostat.​
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    • ​Temperature Settings​​: The current temperature setting is displayed in the center of the tile.​
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      A temperature tile is displayed.

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  6. ​ ​
  7. ​From the ​​Thermostat ​​tile, use the ​​left ​​or ​​right ​​arrow ​​icon (​​<​​,​​>​​) to raise or lower the temperature, or tap the ​​triple dot ​​icon to open the ​​Thermostat details ​​screen.​
  8. ​ ​
  9. ​From the ​​Thermostat details ​​screen, select a ​​Mode ​​(​​Off​​, ​​Heat ​​and ​​Cool​​), and raise and lower the bar to change the temperature.​
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    A light tile offers two light settings, one of which opens to a dimmer display.

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​Set a Thermostat Schedule​

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  1. ​Click the ​​triple dot ​​icon on the ​​Thermostat ​​tile to open the ​​Thermostat details ​​screen.​
  2. ​ ​
  3. ​Select the ​​calendar ​​icon in the top right corner to set up a thermostat schedule.​
  4. ​ ​
  5. ​Click ​​Set Up ​​on the ​​Set up your schedule ​​screen.​
  6. ​ ​
  7. ​Enter a ​​name ​​of the schedule and click ​​Add​​.​
    Add a new schedule

  8. ​ ​
  9. ​Click ​​Add New ​​on the ​​Set up your schedule ​​screen.​
  10. ​ ​
  11. ​Select a start time, select a mode at the bottom of the screen, select a temperature by sliding the bar and click ​​Save​​.​
    Set up your schedule screen

  12. ​ ​
  13. ​Select ​​COPY SCHEDULE TO ANOTHER DAY ​​to set the temperature for multiple days, place a check mark in the boxes for those days and click ​​Apply​​.​
    Set temperature for multiple days

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  15. ​To add additional thermostat schedules, just click the ​​calendar ​​icon on the ​​Thermostat details ​​screen, then select the ​​plus ​​(​​+​​) icon at the top right.​
  16. ​ ​
  17. ​To delete a schedule, just swipe left and select​​Delete​​.​
    Delete a schedule

    ​You can also view your thermostat history by clicking the ​​clock ​​icon in the top-right of the Thermostat Details screen.​
    Click the clock icon to check your thermostat history
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​Control Light Switches and Dimmers​

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​Device controls will vary depending on the smart device's available features (ex. dimmable lights).​

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  1. ​Sign in to the Xfinity Communities Mobile App.​
  2. ​ ​
  3. ​From the Home screen, locate the ​​All Lights ​​tile.​
  4. ​ ​
  5. ​From the ​​All Lights ​​tile, you can: ​
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    • ​Turn on/off all of the lights in your unit at the same time by clicking the light bulb icon. ​
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      • ​If the light is on, the light bulb icon will glow yellow.​
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      • ​If the light is off, the light bulb icon is greyed out.​
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    • ​Control the brightness of all the lights in your unit at once by selecting a percentage of brightness.​
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    • ​You can tap ​​Show less ​​to hide all lights or ​​Show more ​​to view control of individual lights.​
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    • ​You can also tap the ​​triple dot icon ​​in the top right of the tile to go right to the ​​Dimmer ​​screen.​
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    • ​You can toggle individual lights on/off or select the arrow to open the ​​Dimmer ​​screen.​
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      Two screens are shown displaying options to toggle either all lights or individual ones.

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  6. ​ ​
  7. ​From the Dimmer screen you can turn the light on/off and select the brightness by sliding the bar up to turn up brightness or down to dim the lights. You can also use the drop-down menu to select any light switch you would like to control.​
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    A light tile for a Floor Lamp is displayed.

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​Control Shades​

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​Device controls will vary depending on the smart device's available features (e.g., multi-level adjustable shades).​

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​Note: ​​The shade controls in the app are used to adjust the current position of the shades only. The shade status in the app doesn’t show the live status. If you use the shade remote to adjust the shade position, the new status won’t automatically update in the app, you’ll need to toggle the shade control and select the desired position.​

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  1. ​From the ​​Home ​​screen, locate the ​​All Shades ​​tile.​
  2. ​ ​
  3. ​From the ​​All Shades ​​tile, you can ​
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    • ​Open/close all of the shades in your unit at the same time by clicking the window icon. If a shade is open, the window icon will be colored, or if the shade is closed, the window icon will be greyed out.​
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    • ​Control the position of all the shades in your unit at once by selecting an open-shade percentage.​
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    • ​You can tap ​​Show less ​​to hide all shades or ​​Show more ​​to view and control individual shades.​
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    • ​You can also tap the triple dot icon in the top right of the tile to go right to the Shade control screen.​
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    • ​You can toggle individual shades open/closed or select the arrow to open the Shade control screen.​
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      Two screens are displayed showing options to toggle either all shades or individual ones.

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  4. ​ ​
  5. ​From the Shades control screen, you can open/close the shade and adjust the position of the shade by sliding the bar down to close the shade or up to open the shade. You can also use the drop-down menu to select any shade you would like to control.​
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    A dimmer switch for windows shades is displayed as open.

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​Operate the Door Lock​

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​Locks for Xfinity Communities properties can be connected either through the Xfinity Zwave network or Bluetooth. Refer to the directions below for your lock type.​

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​Supported Locks:​

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  • ​Schlage ​​Bluetooth ​​Lock​
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  • ​Dormakaba Quantum Pixel ​​Bluetooth ​​lock​
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  • ​Yale Assure ​​Zwave ​​Lock (YRD 226) — Pin Code Lock​

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​BLUETOOTH LOCKS​

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​If you have a Bluetooth lock, it’s important that Bluetooth is turned on for your mobile device and that you're within range of the lock.​

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  1. ​Sign into the Xfinity Communities mobile app.​
  2. ​ ​
  3. ​The ​​Lock ​​tile will display ​​Scanning ​​while searching for the lock.​
    A gray lock tile with the word Scanning within it
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    • ​The ​​Lock ​​tile will display ​​Out of Range - Pull to Refresh ​​if your mobile device is out of Bluetooth range from the lock. Once you're within range of the lock, slide down the screen to refresh the lock to ​​Scanning​​.​
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    • ​The ​​Lock ​​tile will display ​​Scan Locks Error ​​if Bluetooth is turned off. Bluetooth must be turned on for the app to unlock the lock. Turn on Bluetooth and retry.​
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      Lock tile displays Scan Locks Error if Bluetooth is turned off.

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  5. ​Once the app scans the lock, the ​​Lock ​​tile will display ​​Tap to Activate​​. Tap the ​​Lock ​​icon; the display will say ​​Activating​​, then ​​Ready to Open​​.​
    ​Note: ​​Dormakaba locks require you to touch your phone to the lock sensor after you ​​Tap to Activate ​​to unlock the door.​
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    Once the app scans the lock, the Lock tile displays.

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​ZWAVE LOCKS​

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​Supported Locks:​

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  • ​Yale Assure Lock Touchscreen Deadbolt (YRD 226) - Pin Code Lock​
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  1. ​To unlock or lock your door just tap the ​​Lock ​​icon.​
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    Once the app scans the lock, the Lock tile displays.

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    ​Note: ​​If your door jams, you’ll receive a notification in the Lock tile. If you are unable to lock/unlock your door due to a door jam, contact your Property Manager for assistance.​
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    Lock is Jammed message screen

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  3. ​Click the three dots in the upper right of the Lock tile to go to the Lock details screen. Here you can view your pin code or provide visitor access.​
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    Lock tile screen with pin code and provide visitor access options

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  5. ​To send a pin to visitors, click the ​​arrow ​​in the Visitors section to open the Visitors screen. Click ​​Invite New ​​in the top right corner.​
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    Visitors screen with

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  6. ​ ​
  7. ​The ​​Invite New ​​screen will open. You can type in the visitor information, or you can select the person icon to select a name from your contacts list.​
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    Invite New screen

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  9. ​Select the Access Time period for the pin to be active. You can choose ​​1 day​​, ​​2 days ​​or ​​2 weeks​​. The pin will expire when the Access Time period ends, and the visitor will be automatically deleted.​
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    Invite New screen with Access Time option

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  10. ​ ​
  11. ​Click ​​Send Pin ​​(iPhone) or ​​Share Pin ​​(Android) and a message will pop-up reminding you to share the pin now, click ​​Ok​​. If you don’t share the pin, you’ll need to go back to the Visitors screen and ​​Invite New​​.​
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    Invite New screens with Send Pin and Share Pin options.

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  12. ​ ​
  13. ​Select how you want to share the automated message with the pin (text, email, etc.), and send the message. The pin will become active immediately.​
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    Invite New screen with send pin by text screen & send pin by email screen

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  14. ​ ​
  15. ​Active visitors will be stored on the Visitors screen until the pin expires and then they’ll be automatically deleted. You can also delete visitors by clicking the ​​Trash Can ​​icon next to the visitor’s name. You can have a maximum of 10 active visitors.​
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    Delete visitors screen with Trash Can icon

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​Detect Water With the Leak Sensor​

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​If your unit is equipped with leak sensors, the sensor will sound when water is detected. Leak sensors are generally located under sinks, near water heaters or where water leaks are likely to occur. You’ll get a text message and, under the ​​Sensors ​​section in the app, the water droplet will turn blue and read ​​Leak ​​detected ​​for the alarming leak detector. Once the leak sensor contact is dry, the device will stop alarming and the droplet in the app will return to grey and read ​​No Leak​​.​
Leak Sensors and notification text messages

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​Feed Tab and Notifications​

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​Property managers and staff share upcoming property events and community announcements through the Feed tab, which keeps residents connected and informed on what’s happening in the community.​
Feed Tab

​You can receive push notifications about upcoming property events by enabling notifications for the Xfinity Communities  app on your mobile device:​

​For iPhone/iPad Devices​

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  1. ​Find and tap the ​​Settings ​​icon.​
  2. ​ ​
  3. ​From the Settings menu, find and tap the ​​Notifications ​​icon.​
  4. ​ ​
  5. ​From the Notifications menu, find and tap the ​​Xfinity Communities ​​app.​
  6. ​ ​
  7. ​Tap ​​Allow Notifications​​, then choose your notification settings.​
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​For Android Devices​

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  1. ​Find and open the ​​Settings ​​app. Tap ​​Apps​​, ​​Applications ​​or ​​Applications Manager​​.​
  2. ​ ​
  3. ​Find and tap the ​​Xfinity Communities ​​app.​
  4. ​ ​
  5. ​Tap ​​Show Notifications​​.​
  6. ​ ​
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​Additional Information​

​https://www.xfinity.com/support/articles/xfinity-communities-app​

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