New Poster
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1 Message
"Your Gateway May Be Offline", Wifi working fine
I cannot access myxfi. It just shows me the error:
Your Gateway May Be Offline
No outages have been detected in your area. If you can’t access the Internet from your home network, try our troubleshooting tips.
Responses
EG
Expert
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87.1K Messages
6 m ago
See this thread for some info;
https://forums.xfinity.com/t5/Xfinity-App/Xfi-Shows-Gateway-Offline-but-WiFi-Working-Properly/m-p/3388528#M18289
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ComcastAmir
Official Employee
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6.3K Messages
5 m ago
Hello grace8339, I wanted to follow up with you to see if you're still having issues with getting connected to your modem. the link that EG shared is very helpful, but if you still need assistance please reach back out to me here.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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unbuckl
New Poster
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2 Messages
5 m ago
I am experiencing this same exact issue. I see it was reported in Nov 2020 but I still do not see any resolution or workaround. Xfinity, what is going on here?
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mfobrien
New Poster
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3 Messages
3 m ago
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mfobrien
New Poster
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3 Messages
3 m ago
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ComcastBrie
Official Employee
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210 Messages
3 m ago
Hi there mfobrien ,
The link our Expert provided contains information regarding this issue. https://comca.st/3bGbLYF
"Multiple agent-facing and some tech- and customer-facing tools and applications are being impacted due to a third-party issue."
While most customers issues have been resolved, we're aware of some lingering cases. If you send me a private message with your account details, we can tag your account in the known issue ticket. To send me a private message, click on "ComcastBrie" and then click send a message. Please include your name, account holder name (if different), and service address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Oxfinityo
Visitor
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1 Message
3 m ago
I got a new gateway yesterday and internet/wifi are working fine, but Xfi app shows gateway offline so I cannot add/configure my xpods.
I looked at the thread linked above and it did NOT help. I cleared the apps cache and restarted it and no joy. I also confirmed my account it is showing the new gateway.
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