Visitor
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1 Message
"you signed in successfully but you must be an xfinity user to enjoy this service" Xfinity app login error
I need to log in to the app before a technician comes to set up my service, but I receive the error message "you signed in successfully but you must be an xfinity user to enjoy this service" after attempting to log in to the xfinity app
CCLamont
Problem Solver
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519 Messages
1 year ago
@JoePowers I apologize for the troubles experienced accessing our apps. I know it is important to have access to all services before the visit. We are here and would love to help.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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