Visitor
•
2 Messages
“you can’t make this change right now” error
i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure out how to resolve it. 
XfinitySeth
Official Employee
•
1.5K Messages
5 hours ago
Howdy user_i0x444 👋 The Xfinity app is an awesome resource for managing your account, so I definitely want to make sure you're not getting held up anywhere when trying to use it and appreciate you reaching out in our community for help!
To be clear, are you getting redirected to the contact information screen immediately after logging in or only after attempting to perform a specific action?
2
0