Klags's profile

New Poster

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1 Message

Sun, Mar 29, 2020 7:00 PM

Xifi pods just stopped working!

I have three pods, out of nowhere they all just stopped working. I’ve unplugged/replugged, rebooted the gateway and nothing! These had been working great for months, very frustrating.

Responses

CCLeigham

Regular Contributor

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8 Messages

1 y ago

If a Pod is offline, it will be indicated in the Network section of the xFi mobile app or web portal. To troubleshoot, select the Pod from the list, then select Help Me Fix It for tips on how to bring the Pod online or improve its connection.

Keep in mind that while troubleshooting, it may take up to two minutes for the Pod to update in the xFi mobile app or web portal.

Frequent Visitor

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18 Messages

3 m ago

having the same issue, all three of my pods just stopped working and wont come back

Official Employee

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210 Messages

Hi, @mrdetailer625! Thanks for using our Forums page to bring the xFi pod issue to our attention! Have you tried troubleshooting with the XFINITY app or our web portal by visiting the network section and selecting the Pod from the list like my colleague mentioned above to see if you experience the same issue? We can also help and check on your signal levels on our end to make sure everything is looking as it should be. To further assist, please feel free to send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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