1 Message
Xhome App Splash Screen
My Xhome app gets stuck on a page that tells says, “your home monitoring has moved to the xfinity app” and the app doesn’t close that screen. The Xfinity app doesn’t have all the functionality that the Xhome app has. The Xfinity app doesn’t have options to arm/disarm or control my smart devices. I’ve uninstalled and reinstalled the xhome app several times now. App and iOS are both up to date with the latest software. Please help
XfinityThomasB
Official Employee
•
1.8K Messages
11 hours ago
j_pin
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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