Xfinity xFi "Content from e.infogram.com/ was blocked"
I noticed that you had replied to another user on a related topic and I'm hoping you can help expedite either a solution or some form of response. I'm a member of the University of Michigan Web Team that supports the health system and a service we use, infogram.com, to embed web accessible infographics for our patients and their families is being blocked/filtered by Xfinity.
A little more than a week ago we noticed issues with some devices not being able to load the frames served via e.infogram.com. We initially thought this was a browser security setting, cache issue, etc…, but when we dug in a little deeper, we noticed that Xfinity appears to be treating Infogram traffic as a security threat, but only if xFi security is enabled.
Given the market share of Xfinity in the metropolitan Ann Arbor area, we're concerned about how widespread this issue is.
Is there anything that Xfinity can do to investigate why a particular site is being blocked/blacklisted?
As an Xfinity customer, and as a member of the team that helped implement the Infogram.com service, there’s some degree of irony that I can’t get to it myself.
A few images of what we're seeing are below:
Below, and as a Xfinity customer using xFi, is how the blocked content loads when I visit the UofMHealth.org Covid-19 Update page:
This is the error we receive when I try to go to the infogram.com site:
This is the view from the xFi app
Thank you for any assistance you can provide.