3 Messages
Xfinity xfi app/ xfi pods
This app absolutely sucks. I have had these exfi pods for about 2 weeks now an they will not connect through the app. Everytime I go to try I click on the add xfi pod on the app an always get an error message saying to try again. I ve deleted the app reinstalled signed out clear the cache. Have buetooth on an wifi on. Just seems to not work at all witch is some bs. Then you go an try to ask for help an the help is no help. Regret even buying these. What a waist of $300.
XfinityDilary
Official Employee
•
1.8K Messages
9 months ago
Thanks for posting on our community forums, @user_8e5fp5. I'm sorry to hear about the Wi-Fi boost pods not activating properly. To confirm, is this the process you are following through the Xfinity App? Activate or remove your Wi-Fi Boost Pods using the Xfinity App.
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user_qb2s1m
7 Messages
7 months ago
I am having same issue and see others posting also of this error when attempting to activate. Another user mentioned that they recently were upgraded to a newer more powerful router/modem. The white Xfi gateway from the older black rectangle one. I too was upgraded and got this new equipment. After about 1 week my original pod just stopped working. I was unable to reconnect or re-activate it through the app. I spent 1.5 hours on chat with a customer service rep and they could do nothing. I even purchased a second pod. Same problem. Not able to activate and the app delivers the attached screenshot message. Don't think I didn't try every suggestion (restart gateway, reinstall Xfinity App, bluetooth on and not connected vial ethernet to gateway, etc....)
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user_lqymjd
1 Message
4 months ago
Same issue here.
spoke with countless reps on the phone and they all say it’ll be fixed in an hour and nothing happens.
I’ve tried everything imaginable
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