New Poster
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1 Message
Xfinity xfi app no longer showing connected devices in real time
It says 1 of the 14 connected devices are connected. Says profiles are active and gives times but no devices have shown as connected since 10/4. Tried gateway resets, uninstalled app and logged in again. Same issue. Seems to be consistent. Any updates @xfinity?!
Responses
agaffney01
New Poster
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2 Messages
8 m ago
Same thing for me. I found this suggestion and it worked for me. If you have never changed your admin information for your Gateway, the default username is admin and default password is password.
https://forums.xfinity.com/t5/Xfinity-xFi/Devices-are-connected-to-WiFi-network-but-show-up-as-not/m-p/3355777/highlight/false#M17641
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ComcastMike
Official Employee
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11 Messages
8 m ago
Hello @dmc0613
I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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