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Anildubey
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7 Messages

Friday, September 25th, 2020 1:00 PM

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Xfinity XFi App does not give me the option to activate xfi XPods (stuck on Activate xFi Gateway)

Hi,

    I have been trying to resolve this problem but to no avail. I received xB7 modem/wifi router from Comcast and using that to connect to internet. The signal does not reach my basement and after a couple of weeks, at the end of 14 day evaluation period, they have sent me an Xfinity xfi Xpods. What I learned is that you can only activate xPods via your xFi App. When I aunch my xFi App, I do not see the option to activate xPods. Interestingly, my xFi app does not even recognize the fact that my xfi Gateway (Xb7 Model/Wireless Gateway) is already activated. When I go to Account -> Devices section, I only see the option to activate the xFi gateway. 

 

When I click on the activate the xFi gateway, I get an error message.

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3 years ago

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Anildubey

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7 Messages

4 years ago

Screen shot of my account option.

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Anildubey

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7 Messages

4 years ago

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Kaku

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1 Message

4 years ago

I’m having the exact same problem and have not been able to activate my pods. Have you figured out the solution?

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Mike-T2

New Poster

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4 Messages

4 years ago

Do you have more than one modem? I have a similar issue with the upgraded Xfi app whereby it only recognizes my voice modem and not the XFi modem. I also get stuck on the Initiate step and it never works. 

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hammy116

Visitor

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1 Message

3 years ago

I'm having this same issue. I've reached out to Comcast countless times about it. I am quite irritated. They have promised to send me a replacement modem multiple times only for nothing to ever get shipped. I feel like they don't care because I'm just a small fish in their huge pond. But it sucks. Comcast support is awful.

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CCHeather

Problem Solver

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1.1K Messages

@hammy116 Thank you so much for reaching out to us through our awesome Forums page. I hate to hear this has been your experience and would love to look into this for you! Please send us a private message with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

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user_f984bd

Visitor

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1 Message

Had my internet equipment., delivered 2 weeks ago. and still not able to activate the service.

After countless attempts to get the internet activated. Beginning to feel like I

choose the wrong company for my internet service Cannot add any of my devices to this service.

3 years ago

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user_9aaf45

Visitor

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2 Messages

3 years ago

I am re engaging this discussion. I have a 2nd generation xfi pod and the Xfinity app does not have the “Activate Xfi Pod” option under devices within the account tab in the app. Will this ever get fixed? I called and talked to an agent three times in 2 weeks without any resolution. They kept telling me they were escalating it and that the last agent did not escalate correctly. Seems like a scripted way to circumvent an issue with basic consumers. Support has been horrendous.  

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user_4a2b77

Visitor

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1 Message

3 years ago

I am also having this exact issue and customer support has been of no use. Anybody solve this one, yet?

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XfinityTony

Official Employee

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1K Messages

 

Hello! I would like to look into your account to see why your pods aren't activating properly. Can I get you to use the Direct Message icon in the upper right and compose a new message to "Xfinity Support"?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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