Anildubey's profile

New Poster

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7 Messages

Fri, Sep 25, 2020 1:00 PM

Xfinity XFi App does not give me the option to activate xfi XPods (stuck on Activate xFi Gateway)

Hi,

    I have been trying to resolve this problem but to no avail. I received xB7 modem/wifi router from Comcast and using that to connect to internet. The signal does not reach my basement and after a couple of weeks, at the end of 14 day evaluation period, they have sent me an Xfinity xfi Xpods. What I learned is that you can only activate xPods via your xFi App. When I aunch my xFi App, I do not see the option to activate xPods. Interestingly, my xFi app does not even recognize the fact that my xfi Gateway (Xb7 Model/Wireless Gateway) is already activated. When I go to Account -> Devices section, I only see the option to activate the xFi gateway. 

 

When I click on the activate the xFi gateway, I get an error message.

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Responses

Anildubey

New Poster

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7 Messages

9 m ago

Screen shot of my account option.

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Anildubey

New Poster

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7 Messages

9 m ago

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New Poster

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1 Message

9 m ago

I’m having the exact same problem and have not been able to activate my pods. Have you figured out the solution?

New Poster

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4 Messages

9 m ago

Do you have more than one modem? I have a similar issue with the upgraded Xfi app whereby it only recognizes my voice modem and not the XFi modem. I also get stuck on the Initiate step and it never works. 

Visitor

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1 Message

17 d ago

I'm having this same issue. I've reached out to Comcast countless times about it. I am quite irritated. They have promised to send me a replacement modem multiple times only for nothing to ever get shipped. I feel like they don't care because I'm just a small fish in their huge pond. But it sucks. Comcast support is awful.

Official Employee

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19 Messages

@hammy116 Thank you so much for reaching out to us through our awesome Forums page. I hate to hear this has been your experience and would love to look into this for you! Please send us a private message with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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