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Visitor

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1 Message

Mon, Jul 25, 2022 10:47 PM

Xfinity Xfi App - Desktop “This Device is Paused”

Hello, 

Anybody has a workaround in getting a desktop back online?

I paused it for a couple of days using the Xfi app and unpaused it. Now, though connected to WiFI, won’t connect to the internet. 

The desktop that is having issues shows “This device is paused”. 

I would appreciate any workaround you may suggest. 

Visitor

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1 Message

2 m ago

Same issue on both an Echo 5 and Insignia Fire TV. Paused both for a few days and then unpaused. Xfi app says connected but both devices say paused. Just remember I paused my printer as well, great. I've turned on/off both devices many times, forgot the network, and signed back on to the network. Nothing seems to be working.

Official Employee

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346 Messages

@mamaskit Good afternoon! Thank you for reaching out to our Community Forums Team. We appreciate you bringing your concerns to our attention, I would be happy to get you in the right direction. Before we begin, can you please tell me what kind of device you have your Xfinity App on, and if you have done any troubleshooting steps on your device such as clearing your cache and cookies, uninstalling/reinstalling the app, restarting your device? I look forward to working with you in getting your network and apps working properly!

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Official Employee

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292 Messages

2 m ago

Hello, @user_d278f5, thank you for bringing this to our attention! That is definitely frustrating that the connection will not work despite being unpaused. It would be our pleasure to assist, since you have unpaused it and the application is registering that the device is unpaused, we are going to do some deeper troubleshooting, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

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