Denisem18's profile

New Poster

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1 Message

Fri, Dec 11, 2020 11:00 PM

XFINITY WiFi password does not work

I bought a new tablet and installed the xfinity hot spot app. Logged into the app just fine. When I tried to log into the XFINITY WiFi on the tablet, it said my password was incorrect. However, I was able to log into the xfinity WiFi with the same credentials. .

Responses

jav6joev

Gold Problem Solver

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2.1K Messages

8 m ago


@Denisem18 wrote:
I bought a new tablet and installed the xfinity hot spot app. Logged into the app just fine. When I tried to log into the XFINITY WiFi on the tablet, it said my password was incorrect. However, I was able to log into the xfinity WiFi with the same credentials. .

Did you have to set up a separate password on the hot spot app for its WiFi security?

XfinityJoeB

Official Employee

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6.8K Messages

8 m ago

Hello Denisem18. Welcome to the Xfinity Forums and thank you for posting. I can help review your username and credentials to troubleshoot your Xfinity WiFi access issue. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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