Cltayl03's profile

New Poster

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1 Message

Wed, Jan 20, 2021 1:00 PM

Xfinity wifi app for laptop

Hi, I downloaded ther Xfinity wifi hotspot app and see 15 cablewifi networks and my phone connects to the networks. However, when I use my laptop, those 15 networks show up as spectrum only networks and send me to the spectrum sign in page. I can't sign in since I only have an Xfinity account. I'm confused why my phone says they are cablewifi and I can connect through the app.I am unable to get the Xfinity wifi hotspot on my laptop. I don't see an app or windows download for a laptop. I only see the app on Google play or ios. Is there a way to get access to these hotspots on my laptop through a download?

Responses

ComcastMichele

Official Employee

 • 

322 Messages

2 m ago

@Cltayl03, Thanks for taking the time to reach out to us regarding your hotspot issues on your laptop. I am so very sorry to hear that you are having an issue connecting. I know how frustrating any connection issues can be. I rely on my hotspot access whenever I am outside of my home so I know important it is. I am very sorry for the delay in our response back to you and truly appreciate all of your time and patience. This link will allow you to search for available hotspots in your area https://comca.st/3rgNsVV and this link will help you to access the hotspots and give you more information on the app https://comca.st/2MQ32sC. Please let me know if you need any further assistance and I would be more than happy to assist. 

I am an Official Comcast Employee.
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