Xfinity TV Remote App going away

I agree this was a stupid [Edited: "Language"] move by a greedy [Edited: "Language"] company

[Edited: "Language"]??? .... went to use the "web-app" this morning and had to "log-in" only to be hit with a  "login-error - server-error ... blah...blah...blah" ...

GREAT the phone app doesn't work, the web app doesn't work, the tv remote is broke ...

HOW AM I SUPPOSE TO CHANGE THE [Edited: "Language"] CHANNEL ??????

Bring it back!!!!! We used it all the time. 

Based on every contact that I have managed to get through to Comcast, I'm pretty sure this is done, period. I do not expect to see this app come back, or to get any sort of an explanation of "why".  If others would like to pursue, go for it, but I know when to give up.

This is the latest response I got:

"Hi <redacted>,
 
Thank you for reaching out to the Office of Tom Karinshak. My name is L<redacted>. I apologize for the inconvenience caused by the announcement of the removal of the Xfinity Remote feature. I understand how important it is for you to check TV listings and arrange recordings when you're away from home. Allow me to provide you with additional information regarding this matter.  
 
Based on our official documents, I confirmed that on January 31st, customers received an email letting them know that the Xfinity TV remote app will be retired on February 11th. Once retired, customers who have it installed on their mobile device will be unable to use it and/or may encounter errors. 
 
The app has already been removed from the app store and is no longer available for download. However, customers can use one of these options as an alternative to the Xfinity TV remote app. I will send these documents to your email address at <redacted>
 
• Xfinity Web Remote for X1 and Flex
• Pair and program your Xfinity Voice Remote
• Xfinity Voice Remote FAQs
 
Lastly, please know that your feedback is invaluable to us. We are committed to ensuring a seamless experience for our customers. Your feedback will be forwarded to the proper team so that they can consider integrating these functionalities into the Xfinity app. 
 
I appreciate you for sharing your feedback, <redacted>. We know that your time is valuable, and we appreciate your taking the time to advise us of this issue.  Feel free to contact us at your convenience 24 hours a day, seven days a week through email, social media, chat, or by call. Thank you for choosing Xfinity, and have a great day!
 
Sincerely,
 
L<redacted> B.
The Office of Tom Karinshak 
Submitted request”
On Mon, 24 Feb 2025 at 05:29 pm < redacted > wrote:
Name: --redacted-
Authenticated: true
Inquiry: Please tell us why the TV Remote app was removed and disabled. Also, what can change your position and bring back the app and restore it's functionality.”

Discontinuing the app is a terrible mistake especially considering we over pay for services as it is.  I used the app daily to manage my recording and search for movies/tv shows quickly. Clearly they don’t consider our opinions valuable. The other option is using xfinity stream on the web and half the time I get error messages when trying to open it. And I’m not able to delete episodes. Please bring the app back!!

Just talked to another Executive Customer Service Rep.  There is nothing any customer can say that will get Xfinity to hear us on this issue.  Xfinity simply does not care about customer feedback, how it affects a customer or who it might hurt or inconvenience!

I agree with all those who note the general excellence and usefulness of this app and recognize that the offered alternatives are inadequate at best. I also failed to get any prior notice of this move and had to wade through "try again later" multiple times.

Speculation on the reason(s) for this move are just speculation, but I will note that in the last 2 days I have received 4 notices from a monitoring service that my Comcast email address and password were found on the dark web. I also found that my Comcast account had been accessed from a Russian IP address in the last few days. I have my Comcast mail forwarded to another account, but I discovered that that had been turned off at some point. You might want to take a walk through your Comcast account and email settings and access history and maybe change your password.

Comcast, you did this before and everyone using the App said the same thing, BRING BACK THE [Edited: "Language"] APP, because people use it to, amount other things, schedule recordings. So let me ask a simple question, that I’m sure all these folks would like to know, ho do we use the voice activation when we’re at a friends house, at the corner drugstore, at a local restaurant, and we need to schedule a DVR recording. Now, I could see this going away, if you had another better version available, but you don’t. You just thinks no one needs it or uses it, and even if a few are using it, we can [Edited: "Language"] off a few and get rid of it. Bottom line, we love the convience of being able to set things WITHOUT the [Edited: "Language"] voice remote, which in my opnion is a pain in the [Edited: "Language"], and have never ever used it in this way to set a recording. I use the guide page, or the App!!

I used the app all the time whenever I couldn't find my remote. But it was also nice to be able to view the guide and easily access my recordings.

Now the functionality is segmented across an app and a website, and some functionality is gone completely. Useless. 

Awaiting the response from the Xfinity rep to tell me how great the new web remote is. It's a joke, but let's be honest, Comcast / Xfinity customer service has always been a joke.

I think we should start an exit from Xfinity. Not just for this but for so much more. Higher prices for even less is just disgusting.

I am in complete agreement. I travel often and I like to be able to record shows when I’m not at home to set Recording of them. I can do that from any place, traveling and even from overseas. It was a very convenient app it’s a part of my service package. I pay $330 a month for Comcast, which just went up in cost from $280 and if you remove that service permanently I will cancel Comcast and switch to Verizon. Or SLING, Hulu, YouTube, and  the dozens of other ways to get TV. I even have rabbit ears on one TV which is just as sharp . 60 Channels free. I agree with all of the people that are upset. 

I completely agree it was one of the reasons I use Comcast! The cost of their services just went up by $40-$50 a month, now $330.00 for mr,  yet they reduced our services that come in our package. Therefore I am requesting 1/3 off of my monthly bill!!! I’m looking for or service and going to a Comcast Store. Complain live in front of other Customers.
Looking a new company such as Verizon, Sling, Roku, YouTube!!!
TV Remote was one of the MAIN features I liked the best!

And they weren’t clear about what happened to it on the app I just said channel guide was missing! Poor communication from what is a corporate COMMUNICATION company!

    It was very convenient to be able to tape a show if you were away. Or helping an elderly person from a separate state! MY BILL IS $330 a month needs a Rate Reduction!
     Highway Robbery.
Restore TV Remote.

When you call to complain about it, their service people in India, Indonesia, Bali, wherever they are, don’t even know what TV remote is. They think it’s the Remote Device you hold in your hand!  So not Trained!
It’s an app on your phone to access your DVR from other places, including watching, shows you’ve recorded, from elsewhere!
So now they’ve taken that away, I give them a F! And want account charges to be reduced! 

Hello Everyone,

I had a wonderful conversation with a staff person from Comcast’s Executive Offices. She listen to my concerns of the TV App going away,  and said she’d pass them onto the Application Development team.

She did pass along how she set’s her DVR when she is not at her house and provided me with a URL to the help documentation on how to use the web base Xfinity Stream. Here is the URL she sent me, https://www.xfinity.com/support/articles/xfinity-tv-website-on-screen-guide, and also the App version help instructions, https://www.xfinity.com/support/articles/getting-started-xfinity-tv-mobile-app. I first tested with the Web based version, (Do not let the “Live TV” icon dissuade you. It has more function than the title says!), which provides the same functionality that the previous TV App gave us. In my testing, all the same functionality that was available in the TV App is available in the web based and also in the Steam App versions.

I used that remote with the cable guide ALL THE TIME when away from home! I miss it terribly. Why did they retire it??!!! The new web remote doesn’t do any of which the old one did and is useless, unless you’re sitting in your living room in front of your TV. 

Agree, web remote is terrible. Remote app was easy to use and intuitive.  Xfinity Stream App is not intuitive for managing recordings, and no TV controls.   It’s designed to stream content and not manage TV.  If it also included a real guide and ability to control TV it could be more useful.  No justification for removing part of a service while continuing to increase prices.