Visitor

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1 Message

Tuesday, March 10th, 2026 3:29 PM

Xfinity Support

Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstalled the app 4 times and the issue is still there. Other users on the forum are reporting the exact same bug after the 5.7 update. I need the pause and downtime schedule features restored so I can control my son's devices. Can you please fix this on the backend for my account? Thank you.

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Official Employee

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2.4K Messages

4 days ago

 

user_17ii96, thank you for reaching out to Xfinity Support. We would be happy to assist you. Were you able to get this taken care of? If not, we can help. 

 

Visitor

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1 Message

5 hours ago

Having the same issue, how do I resolve???

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