Visitor
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2 Messages
Xfinity Support
Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstalled the app 4 times and the issue is still there. Other users on the forum are reporting the exact same bug after the 5.7 update. I need the pause and downtime schedule features restored so I can control my son's devices. Can you please fix this on the backend for my account? Thank you.



XfinityAngie
Official Employee
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2.5K Messages
22 days ago
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user_267gxo
Visitor
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1 Message
19 days ago
Having the same issue, how do I resolve???
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user_17ii96
Visitor
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2 Messages
22 hours ago
Customer Service messed all existing features on app and now i am unable to download billing history or statements.
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