Visitor
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5 Messages
Xfinity purple screen loop
I am stuck in a loop. All of my login info is correct I've tried my email, phone number, and Xfinity ID. It just says you are already logged in and returns me to the purple XFINITY screen. I have tried different verification by text nad email and authenticator. I have tried powering on off my gateway. I have tried my Iphone 14, my pixel 6, and also my oneplus9. All the same loop. I have 2 devices paused temporarily that I can no longer unpause because I cannot log into the gateway. This could cause me potential problems if I fail to unpause my devises this week.
matthias8422
Visitor
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4 Messages
2 years ago
I am also facing this issue, i have tried contacting support but they cant seem to do anything about it. I have tried resetting the gateway, uninstalling the app and reinstalling, tried on different devices and also on different networks (connected to home network and mobile as well as a separate home network dissociated with xfinity) as well as many others. Nothing seems to work and it just loops like OP described.
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user_7eda07
Visitor
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1 Message
2 years ago
Ok, I got the same problem, it just can’t get in the APP.
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CCTambrey
Gold Problem Solver
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3.4K Messages
2 years ago
Hello everyone here!
We appreciate you all reaching out to let us know about this ongoing login issue. Our teams are currently aware of the issue and are working towards a fix as quickly as possible. In the meantime, we appreciate your patience. We will continue to monitor the issue so we can check back in to confirm you all have been able to log in again once the software repair has been pushed out. :)
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user_f2d3db
Visitor
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2 Messages
2 years ago
Anyone have a solution to this?
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user_98d656
Visitor
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1 Message
2 years ago
I have a purple screen also that says this device needs to be activated before we can
continue.
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Bstein10
Visitor
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5 Messages
2 years ago
They still have not given me an official fix for this. I waisted so much time resetting everything and trying to log in from different devices, I was so [Edited: "Language"]. After trying for almost 2 weeks out of no where it just started working again. Now I can no longer rely on Xfinity app to pause devices because if the app craps out and my kid needs internet for school I cannot unpause his devices. I had to buy a separate router like Tp-link or net gear for instance, so I can have a reliable internet manager.
(edited)
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