Kayllee's profile

Regular Visitor

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1 Message

Mon, Sep 16, 2019 10:00 AM

Xfinity Paused and Bedtime Mode

Hello, my IPhone XS Max keeps saying they it is paused or in bedtime mode. I have it synced with the XFi mobile app, but none of these setting are attached to my personal profile. This issue started happening when I got my modem replaced. I’ve tried resetting the modem, but the problem still persists. Thank you.

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Responses

Official Employee

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124 Messages

2 y ago

Hi @Kayllee 

 

I'm sending your issue to prod support for investigation. Could you pleease confrim your device mac via private message when you get a chance.

 

Thanks,

Hana

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