Xfinity Mobile Website/App not working?

We are stuck in a loop in the Xfinity App. As new customers it was working until the bill contract was added to the App, and requires us to check the box for the unlimited service as well as that I am over age 18. However, the button to enter or complete this step is grayed out, and it will not let us out of this page. We tried everything, stopped in to local office and mgr says others having same issue being stuck in a loop. Says call customer service, but it sends a text which is intended to get us to the live assistant. We can’t get to it. After that it asked us if we got the text and still told us to get to the live assistant again. Then it started to troubleshoot our Internet connection even though I said no when it asked.  There is no option to press for help with the actual App. Please Help. Thanks!

Good afternoon @PinkSlanther, and thank you for reaching out on our Community Forums with your online account issues, we appreciate it and hope you are otherwise having a wonderful weekend so far! I'm sorry to see that you are stuck in a loop on the XFINITY app, rest assured, our team is on your side and here to help. We'd be happy to run through some troubleshooting steps. To start, we'll ask a few quick questions. To confirm, are you logged in as the primary user? Do you also experience this issue if you access your online account from our web portal instead https://login.xfinity.com/login?

@user_4jhogx I'm sorry to hear how this experience has made you feel. I have Xfinity mobile as well. I am here to help. The best way to access your bill is using our Xfinity App not the Xfinity mobile app which has been sunset. 

Please check to see if you have any updates for the Xfinity app, I would uninstall it and reinstall the Xfinity App. Our Xfinity app is free to download.

Please ensure you're logging in with your primary Xfinity username and password.

You can use this link to confirm the username we have on file for you xfinity.com/username.

Once you're logged in please click on account tab. 

Scroll down to where you see Xfinity mobile and the mobile phone icon and click on it.

Your mobile account detail will appear including your bill, balance, transaction history, bill cycle and more. 

Can you try those steps for us?

None of this works. Have been unable to get info from my mobile accounts for MONTHS 

@user_73ktk6​ agree. None works. Xfinity should be embarrassed by how awful their systems are. 

Hello, @user_73ktk6

Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

PLEASE DO SOMETHING TO FIX IT, T-MOBILE REALLY WANTS ME

Hello, @user_0b7100

Could you please send our team a direct message with your full name and full address and provide more details? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!