Pnt's profile

New Poster

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1 Message

Mon, Jun 22, 2020 1:00 PM

Xfinity message not an authorized user

When I try to log into my account or xfinity xFi app, I get the messsage “Access not authorized, you have signed in successfully but you must be an Xfinity user to enjoy this service”

Responses

ComcastJosh

Official Employee

 • 

131 Messages

1 y ago

Hi @Pnt , Please click forgot password and then if you don't know your user name please click forgot user name to be able to get inside your account. 

 

www.xfinity.com/password 

 

 

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