Visitor
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1 Message
Xfinity login
I am having two issues that might be related. I can't login to the Xfinity app as every time I enter my login info it loops me back to the login page. I have deleted and redownload the app and am still having the issue. I also cannot connect to the internet on any of my devices... It says connected but no internet. Have unplugged the modem and tried again but no success.
EG
Expert
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101.6K Messages
2 years ago
Concern moved here to the proper help section.
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XfinityJoeTru
Official Employee
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7K Messages
2 years ago
Hi user_8d78ec. Thank you for exploring our Forums and for creating a post. I can assist with reviewing your account credentials and provisioning status, to further troubleshoot your login, and connectivity issue. Please reach out to us via peer to peer chat message and send your full name and service address to Xfinity https://comca.st/3hFrGrR do so, you'll need to sign into the Forums if you are not. Then you'll need to locate and click on the peer to peer "Chat" Icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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gk1227
Contributor
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48 Messages
2 years ago
Check to see if javascript is enabled in your phone browser(s) for your Xfinity app logon. That solved the issue for me.
(edited)
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