Xfinity Internet Data Usage not accurate

Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount.

I tried reseting my modem, though nothing changed. I called Xfinity customer services, though they informed me it should be accurate. I have doubts it is accurate, and that there may be glitch causing it not to show the actual data usage.

I tried looking up how to send a direct message for support, though it seems I need to start a public forum in order to do so. To Xfinity Support, please assist myself with this technical issue. I would like to have this issue resolved as soon as possible. Thank you.

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XfinityMartyR

Official Employee

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3.2K Messages

17 days ago

user_pwc1e3 Thank you for reaching out! All data usage concerns are handled by our Comcast Customer Security Assurance Team .

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user_pwc1e3

Visitor

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3 Messages

Thank you for your reply and information. I got transferred several times to different agents, and then the call dropped... No one seems to know the issue. Some are saying it could be due to the personally owned modem/router, or possibly an update affecting the Xfinity app and Xfinity services. The internet is working fine, no changes in speed or connectivity. The issue is I cannot see how much actual data I am using.

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17 days ago

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XfinityMartyR

Official Employee

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3.2K Messages

user_pwc1e3 Thanks for the update! Let's see if we can find out anything about your data meter concern. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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17 days ago

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user_pwc1e3

Visitor

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3 Messages

16 hours ago

Update on this ongoing issue: a large quantity of agents have looked into this issue, though none seem to know why I am unable to view my internet data usage on my end. This issue applies to my Xfinity app, and on my computer when I look it up in my account. Just today, an agent called me back stating everyone has 0 GB on their internet data usage for April 2026. I personally find this hard to believe, though I was advised to check in next month (May 2026), when the usage resets... I am hoping it will fix itself by then, though that is wishful thinking...

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Xfinity App

user_pwc1e3

Xfinity Internet Data Usage not accurate

XfinityMartyR

user_pwc1e3

XfinityMartyR

user_pwc1e3

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