Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features like motion notifications and 2-way audio." Then, the only option I have is to open the Xfinity app.

The Xfinity Home features in the Xfinity app are great, but it is missing one very important thing that you could only do in the Xfinity Home app: remotely arming and disarming the alarm system. I appreciate that Comcast is looking to consolidate apps, but I rely on the ability to remotely arm and disarm my system regularly. Will that functionality be made available in the Xfinity app for Xfinity Home customers?

Thank you in advance for any information that you might be able to share.

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XfinityQue

Official Employee

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616 Messages

7 days ago

user_6zu3mq, hello there and thanks for reaching out. I completely understand your concerns and would like to get just a tad bit more detail as I also have the self protection. When you're stating to arm and disarm, I think you have a security package that is not considered Self Protection. Just curious, do you have the in-home security touch pad?

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user_6zu3mq

Visitor

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3 Messages

Hello. Yes, I have the in-home security touch pad. I have also confirmed that I am subscribed to the Xfinity Home Security $65/month tier of service on my account.

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4 days ago

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XfinityAmandaB

Official Employee

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3.1K Messages

user_6zu3mq Thank you for confirming. To be sure, is the touchpad still working to arm/disarm services? There was also a recent update for both the Xfinity app and the Xfinity Home app. Have you checked to make sure you are using the most recent version?

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4 days ago

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user_6zu3mq

Visitor

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3 Messages

Yes, the touchpad is working to arm/disarm. Both Xfinity iPhone apps are up-to-date, yes. I even reinstalled both apps from the app store to be sure.

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13 hours ago

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Xfinity App

user_6zu3mq

Xfinity Home iPhone App

XfinityQue

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XfinityAmandaB

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