2 Messages
Xfinity home app
Xfinity home app won't let me sign in. Gives me the error "you need to br authorized to access the app by the primary user. To continue the primary owner has tobgrant access." I am the primary owner. Neither the 1800Xfinity nor on store customer reps have been able to help...i gave reladed the app and validated my phone and version
XfinityDena
Official Employee
•
2.3K Messages
1 month ago
Are you using a primary username to access the app? You visit the link: xfinity.com/username to locate your username. Once you have your username, you can go to xfinity.com/password to update your password if needed. @user_wdo0sm
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