Visitor
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5 Messages
Xfinity customer support
Xfinity customer support is horrible. There’s absolutely no way to contact them directly through the Xfinity site. The automated system does not understand what the heck is going on. There is no way to directly contact them. It is completely horrible and there needs to be people that know what the heck is going on and there needs to be a direct line to customer support instead of jumping through hoops, using the automated system.
XfinityRaf
Official Employee
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880 Messages
3 months ago
Good evening @samdaman904. Thanks for taking the time to post here on our Forums. Can you provide us some details about your issue?
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user_lseojw
2 Messages
14 days ago
Intente tomar servicio de concast para mis lineas de teléfono y supuestamente habia un credito de $2500 si me cambiaba de compania y depsues de intentar como un millon de veces no pude tomar la oferta que me habian ofrecido pero luego de un mes mire que hicieron cobros automáticos a mi cuenta yo sin saber nada y hable atención al cliente y dijeron que supuestamente yo tenia 2 o 3 lineas telefonicas y nunca las tuve y siempre mantengo la compañía en la que estaba y fui a reclar a la tienda y hable tambien con atencion al cliente y no solucionaaron mi probolema y hice un reporte a la policía poruqe no fue juzto que agarraron dinero de mi cuenta y que ahira tengo sobregiros por el cobro que hicieron .
No estoy satisfecho con esta compañía y deberian de despedir a los estafadores que trabajan en ciertas tiendas y procesarlos por hacer cosas como esas .
I tried to get Concast service for my phone lines and supposedly there was a $2500 credit if I changed companies and after trying like a million times I couldn't take up the offer they had offered me but after a month I saw that they made automatic charges to my account without knowing anything and I called customer service and they said that supposedly I had 2 or 3 phone lines and I never had them and I always keep the company I was with and I went to complain to the store and also spoke to customer service and they did not solve my problem and I made a report to the police because it was not fair that they took money from my account and now I have overdrafts because of the charges they made.
I am not satisfied with this company and they should fire the scammers who work in certain stores and prosecute them for doing things like that.
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