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user_e2bdb3
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Visitor

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3 Messages

Friday, June 6th, 2025 6:00 AM

Xfinity camera two way radio icon no longer on app

My Xfinity cameras no longer have the two way radio icon on the app.  I Uninstalled the app and rest my cameras, and the icon did not reappear. Help needed. 

Question

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Updated 

22 hours ago

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2

XfinityKei

Official Employee

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1.6K Messages

6 days ago

@user_e2bdb3 Thanks for bringing your camera concerns to our attention. Our team is here to help! Are you using the Purple XINITY app?
Can you ensure your camera and the Xfinity app are both update.
Can you heck your microphone permissions, and enable camera sound in the XFINITY app's settings. 

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user_e2bdb3

Visitor

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3 Messages

Yes I am using the purple Xfinity app. I checked my microphone permission. I checked and my camera and app is the latest update. Still no two way option on app

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6 days ago

0

XfinityKei

Official Employee

 • 

1.6K Messages

@user_e2bdb3 Thanks for confirming. Is this a new or replacement camera?

Have you verified this camera supports two-way communication?

When did you notice the sound button was missing?

Can you restart the XFINITY App, restart the cameras, restart your modem for us and check to see f the two-way option is there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_9fafb4

Visitor

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1 Message

3 days ago

I am having the exact same issue. No change in cameras. This was working fine a couple weeks ago. Uninstalled and re-installed app. Mic (or "talk") button still does not show in the app. Permissions are fine.

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XfinityMatthew

Official Employee

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296 Messages

Thanks for reaching out user_9fafb4. We appreciate you checking the different settings and confirming that. Please send us a direct message with your full name and the address, and we can look into troubleshooting.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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