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Wednesday, September 18th, 2024 5:05 PM

XFinity Assistant Popup on my Desktop Computer

How in the heck do I stop this darn thing from popping up literally ever time I change websites???? I WANT IT GONE

Official Employee

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548 Messages

2 months ago

We would be happy to assist @user_3sbl5b 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Expert

 • 

107.1K Messages

2 months ago

@user_3sbl5b @XfinityJoe 

Can you please share with the community what the solution was ? Inquiring minds want to know !!! 

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