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Yuallnvme78
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7 Messages

Thursday, January 19th, 2023 2:30 AM

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Xfinity assistant doesn't work in app just get a white screen

Xfinity assistant doesn't work in app just get a white screen 

Question

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Updated 

2 years ago

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user_736502

Visitor

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1 Message

2 years ago

The same thing happened to me too! 

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CCJimmy

Problem Solver

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492 Messages

2 years ago

Hello @Yuallnvme78, thank you for taking the time to reach out to us. We will be happy to help with the issue that you're having with the Xfinity Assistant. Have you attempted to log out of the app and log back in to see if it works?

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Yuallnvme78

Visitor

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7 Messages

@XfinityJimmy​  yes and I've deleted and reinstalled it more than once 

2 years ago

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XfinitySara

Official Employee

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1.7K Messages

@Yuallnvme78 - Thank you for letting us know, and for taking the time to try those highly recommended steps when having issues with the app. I tested it on my phone just now, and the screen was white/blank at first, but then Xfinity Assistant loaded just fine for me after only a moment or two. May I ask what kind of device you are using the Xfinity App on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Yuallnvme78

Visitor

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7 Messages

Samsung galaxy a42 5g

2 years ago

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Yuallnvme78

Visitor

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7 Messages

It still doesn't work 

2 years ago

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CCBiancaB

Problem Solver

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574 Messages

Thank you for confirming. There isn't a known issue with that device and the app. Is the issue present if you attempt to use it on the web browser through xfinity.com?

I no longer work for Comcast.

2 years ago

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AntionWhitmore

Visitor

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1 Message

2 years ago

My xfinity assistant isn't working as well. I think it's an issue on their end that they haven't noticed yet and haven't attempted to fix it yet; but I really need them to fix the assistant because I am very concerned about why my bill went from $70 to $108 in just one month (January to February) and I need answers now! And I do believe my billing statement is incorrect because there's noway my bill should have jumped... I believe they're just trying to get extra money out of me and that's not gonna happen I'll cancel my plan before I get robbed blind.

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CCBiancaB

Problem Solver

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574 Messages

Hi, @AntionWhitmore. We're happy to review the bill with you. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.

I no longer work for Comcast.

2 years ago

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Yuallnvme78

Visitor

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7 Messages

2 years ago

I'd call customer support they will able to help you figure that out 

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wigdaddy72

New Poster

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5 Messages

2 years ago

Does the same for me, also if I try to view data usage. Terrible, useless app. 

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wigdaddy72

New Poster

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5 Messages

2 years ago

They will never admit there is an issue when there clearly is

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Yuallnvme78

Visitor

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7 Messages

2 years ago

I've tried getting help but everytime I get someone on here I put what's wrong and I never here a fix just whats this whats this they ghosted and a rep comes on and does same thing so I gave up since nobody can help me ill just call when I have a problem cause obviously you have more problems with the app then you realize 

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CCChristopher

Problem Solver

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577 Messages

@Yuallnvme78 Hello and thank you for reaching out here over our Xfinity Community Forum. I am so sorry to hear about these issues that you have been experiencing, and that you have not been able to get the assistance you needed in the past, that is awful to hear. IF you are ever having trouble reaching someone who can help in the future, you can view all the easy, convenient ways to reach us for assitance, including here over our Xfinity Community Forum, via our Xfinity Reddit Forums, via Twitter, Facebook, our Xfinity assistant chat, over the phone of course with or incredible Xfinity phone specialists, and more, and you can view all the ways to reach us here https://www.xfinity.com/support/contact-us. Were you able to get your concerns resolved?

I no longer work for Comcast. 

2 years ago

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