Visitor
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1 Message
Xfinity app
My Xfinity app has stopped showing our mobile account. I uninstalled, installed, and logged in with no help. Went to Xfinity store and they said they have the same problem.
Please fix.
Visitor
•
1 Message
My Xfinity app has stopped showing our mobile account. I uninstalled, installed, and logged in with no help. Went to Xfinity store and they said they have the same problem.
Please fix.
user_db204c
Visitor
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11 Messages
1 year ago
I also posted this. Hoping they fix it soon
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XfinitySeth
Official Employee
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1.2K Messages
1 year ago
Howdy user_qqb75f! I appreciate you taking the time to let us know about your experience using the Xfinity app in regard to your Xfinity Mobile services, and am happy to help get that information back in front of you where you need it!
If the Xfinity app is not showing your Xfinity Mobile account information, it could be due to the limitations of the app for certain users. Primary account users can access their account details through the app, but XM SIM auth users have a limited view and cannot see billing details. If you are experiencing issues with what content is showing, please ensure you are using the Xfinity ID and password connected to your Primary profile. If you have any Xfinity Mobile related concerns that can't be resolved through the app, please contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reach out to our Secure Online Chat here: https://www.xfinity.com/xfinityassistant/?channel=xMobile.
(edited)
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