Xfinity app

I moved a technician had to give me a new modem and now my app doesn't work. There are no control icons at the bottom of my screen. It simply gives me overview or my account no controls.

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MikeB39A

Problem Solver

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717 Messages

1 year ago

Make sure that you have the app updated. Sometimes it helps to uninstall the app, then turn off your device,

then reinstall the app. Good luck!

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XfinityJoe

Official Employee

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1.4K Messages

1 year ago

Good morning @user_uubo8c we can look into this with you. Have you tried any troubleshooting steps prior to reaching out here?

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U

user_3dvj75

Visitor

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1 Message

1 year ago

I can't access the app I uninstalled it but it saying it can't find it basically

1

0

Hi there @user_3dvj75! We are so glad to hear from you and want to assist in any way that we can to ensure you're having the best experience with your service. Are you able to uninstall and re-install the app on the device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

Xfinity App

user_uubo8c

Xfinity app

MikeB39A

XfinityJoe

user_3dvj75

CC_Armand

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