Saturday, December 9th, 2023 2:28 PM

Xfinity app

When I try to login, I put in my username and it loops right back to that same screen when I hit

Official Employee


939 Messages

4 months ago


user_rmur6k, Thank you for reaching out to Xfinity Support. Try uninstalling your app, and then installing it to see if that helps. Let us know if you are still having issues so we can assist you. 


2 Messages

@XfinityAngie​ I tried that multiple times

Official Employee


1K Messages

@user_rmur6k Thank you for giving that a try and we are sorry that it didn't resolve your issue. We will need you to send us a Direct Message with your full name and address to investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

what good is this page if the solutions aren't published for others having the same problem?

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