Visitor
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1 Message
xfinity app
app indicates "access not authorized" when trying to login to account. I purchased internet service at the beginning of month, app still not working. My account may be linked to an old address? Please help with app access.
EG
Expert
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113.2K Messages
2 years ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityThomasB
Official Employee
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2.3K Messages
2 years ago
Hello @user_41b02e.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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Chrissy15221
Contributor
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183 Messages
2 years ago
I don't know if this applies but , last year I had to turn off 2 factor authentication to successfully sign in to my email ?
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Chrissy15221
Contributor
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183 Messages
2 years ago
Yes , I need help with my email access … I had to change my address & password after a hacker last December . It's an Xfinity/ Comcast breach issue , but I have to check my community email on this site because you claim to not be able to change it to the new
address .
It's ridiculous that this forum insists on using my old email address which doesn't exist anymore !
I'll direct message Tom K. at customer service headquarters to ask him if he can change it for me … though the other users won't benefit from the discussion because it's private , direct messaging . Do you understand my point here ?
😡
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