Hello, @user_2344cd, are you able to let us know if you're signing in with the primary username on file? It's also worth deleting the app, reinstalling it and testing it on other devices. Have you tried these actions?
@XfinityJosephA I had deleted and reinstall the xfinity app. still broken. I click "data usage", it bring me to xfinity assistant, then its endless [Edited: "Language"] as attached
Thanks for reinstalling the app and for giving us more information about what you're experiencing. It sounds like we need to work with our advanced repair team to fix the app. I promise we will take the right actions to get the app working! When you have a moment use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." Once we locate your account, we can work to get this fixed!
is the direct message on the app? it is Xfinity assistant. after I type Xfinity service or Xfinity support, that stupid chat assistant going nowhere. its a [Edited: "Language"].
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
Official Employee
•
1.5K Messages
2 years ago
Hello, @user_2344cd, are you able to let us know if you're signing in with the primary username on file? It's also worth deleting the app, reinstalling it and testing it on other devices. Have you tried these actions?
1
0
XfinityJosephA
Official Employee
•
1.5K Messages
2 years ago
Thanks for reinstalling the app and for giving us more information about what you're experiencing. It sounds like we need to work with our advanced repair team to fix the app. I promise we will take the right actions to get the app working! When you have a moment use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." Once we locate your account, we can work to get this fixed!
0
0
EG
Expert
•
107.7K Messages
2 years ago
Concern moved here to the Xfinity App help section for assistance.
0
0
user_2344cd
Visitor
•
3 Messages
2 years ago
is the direct message on the app? it is Xfinity assistant. after I type Xfinity service or Xfinity support, that stupid chat assistant going nowhere. its a [Edited: "Language"].
(edited)
1
0