Hello and thanks for reaching out @user_42fc2c. Are you still having issues? If so, let's get your account pulled up and start getting you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
EG
Expert
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111.7K Messages
4 years ago
Concern moved here to the proper help section for assistance.
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CCAaron1
Problem Solver
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954 Messages
4 years ago
Hello and thanks for reaching out @user_42fc2c. Are you still having issues? If so, let's get your account pulled up and start getting you taken care of. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
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0