U

Visitor

 • 

1 Message

Wed, Oct 27, 2021 4:46 PM

Xfinity App Wont Login

Im trying to set up my internet and the Xfinity app wont let me log in. I press the sign in button and it redirects me but when i sign in with the correct credentials, it blanks out and im still at the sign in screen. The Xfinity automated assistant was absolutely no help and I need help from an actual person. 

Visitor

 • 

5 Messages

1 m ago

Same thing happened to me. I couldn't login to set up my internet a few weeks ago, so I called customer service and they sent someone out to activate it for me

XfinityEva

Official Employee

 • 

276 Messages

@user_d61c54 glad to hear you are all set up. Please let us know if you have any issues with your new account!

 

@user_b67a48 Are you still having trouble with your account login? If so please send us a private message with your full name and service address. 

 

 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://comca.st/3kajO4e
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://comca.st/2XfS9FQ for an example.

 

(Full credit to @BruceW)

 

 

 

 

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