Xfinity App Wont Login

Im trying to set up my internet and the Xfinity app wont let me log in. I press the sign in button and it redirects me but when i sign in with the correct credentials, it blanks out and im still at the sign in screen. The Xfinity automated assistant was absolutely no help and I need help from an actual person.

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user_d61c54

Visitor

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6 Messages

4 years ago

Same thing happened to me. I couldn't login to set up my internet a few weeks ago, so I called customer service and they sent someone out to activate it for me

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XfinityEva

Official Employee

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1.8K Messages

@user_d61c54 glad to hear you are all set up. Please let us know if you have any issues with your new account!

@user_b67a48 Are you still having trouble with your account login? If so please send us a private message with your full name and service address.

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3kajO4e
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/2XfS9FQ for an example.

(Full credit to @BruceW)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

Xfinity App

user_b67a48

Xfinity App Wont Login

user_d61c54

XfinityEva

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