Xfinity App Want Update

I have a Motorola Ace 5 g phone,it's kind of old but it's 5g.

Android 11 Motorola One Ace 5g phone 

Thank you for confirming, @user_mqdnx3. The issue here is a mismatch between a recent Xfinity app update and your phone's operating system. Because your Motorola One 5G Ace is locked at Android 11 (Motorola stopped software updates for this specific model after Android 11), a brand-new update from us has likely bumped up our minimum required Android version, leaving your phone's system behind. Even though your phone has plenty of power and a 5G connection, the app's software code no longer recognizes Android 11 as supported. You can try a few workarounds to get back into your network management, ranging from quick fixes to alternative access methods.

Sometimes the Google Play Store gets stuck on an old data glitch and incorrectly flags a device as incompatible. Cleaning out its temporary files can occasionally force it to re-evaluate your phone correctly. Open your phone's Settings. Go to Apps & Notifications (or See all apps). Scroll down and select Google Play Store. Tap Storage & Cache, then select Clear Cache. Next, tap Clear Data (or Clear Storage). Note: This won't delete your apps; it just resets the Play Store app itself.  Restart your phone, open the Play Store, and try searching for the Xfinity app again to see if the "Update" button works.

If the app remains completely locked out on Android 11, you don't actually need the app to monitor your home internet or restart your equipment. You can access the exact same backend tools through a mobile browser. Open Chrome or any browser on your phone. Go to customer.xfinity.com and sign in with your Xfinity ID. From the main dashboard, you can view your network status, check for local outages, view your data usage, and trigger a remote gateway/modem restart.

If you need to change your Wi-Fi name, change your password, or see exactly which devices are connected to your network right now, you can bypass our apps entirely by logging into your physical router box. Make sure your phone is connected to your home Wi-Fi. Open your web browser and type 10.0.0.1 into the address bar, then hit Enter. This opens the Admin Tool login page. If you've never changed it before, the default login is:

- Username: admin

- Password: password

From this local page, you have total control over your home internet settings without needing any app updates. Please let me know if any of the above helps, and we remain here to provide whatever else we can!

@XfinitySarawrote: "... Open your web browser and type 10.0.0.1 into the address bar, then hit Enter. This opens the Admin Tool login page ..."

That won't work if you don't have the Xfinity app to enable access to the Admin Tool. 

Try again?