Xfinity App Want Update

The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.

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BruceW

Gold Problem Solver

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27.4K Messages

2 days ago

The app has always been compatible and working,all of a sudden it says not compatible and want update! ...

If you are using an Android device, employees have been posting "... The Xfinity app has been updated, and now requires the Android 12 operating system or higher...". I'd be amazed if they rolled that back. It would cost them a few pennies!

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XfinityGabriel

Official Employee

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3.3K Messages

8 hours ago

user_mqdnx3, Hi there! Thanks for reaching out. It’s definitely frustrating when something that was working suddenly isn’t. I’m sorry to learn about this experience with your running into that. I’d be happy to help take a closer look at this. To start, could you let us know what model phone you’re using? That’ll help us narrow down what might be causing the compatibility message.

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BruceW

Gold Problem Solver

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27.4K Messages

7 hours ago

@XfinityGabriel wrote: "... I’d be happy to help take a closer look at this ..."

Why not "take a look at" https://play.google.com/store/apps/details?id=com.xfinity.digitalhome: "... About this app ... Requires Android 12 and up ..."

(edited)

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Xfinity App

user_mqdnx3

Xfinity App Want Update

BruceW

XfinityGabriel

BruceW

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